Park Bench Technology

Helpdesk 0845 4 210 270
Start remote support

IT Support - Double Strength

MainCare© support packages are available in 3 levels - R, S & T offering either remote IT support, on-site visits or both, dependent on your business needs. Our fully qualified IT engineers provide expert, hands on support if required or helpdesk support if your problem can be resolved over the phone. The packages have been carefully created to cover all aspects of IT Support for desktops, laptops and servers to maximize uptime and efficiency.

Our UK based helpdesk is open for calls between 9am and 6pm

If you are unsure about the level of cover your business needs, we are happy to visit to conduct a free systems audit, including written report with no obligation, just fill in the form or call us on 0845 4 210 270

MainCare© Support Packages R,S & T Levels, Features & Costs

Hover over individual features for more details

Features MainCare© R MainCare© S MainCare© T
24x7 Monitoring &
Fault Resolution
included

included

included

Proactive Maintenance included included included
Monthly Reporting included included included
UK Helpdesk included included
On-site IT Support included
Pricing
(per machine/
per month)
Desktops Servers & Hosting Devices
MainCare© R £11 £80 £4
MainCare© S £25 £135 £6
MainCare© T £35 £195 £8
On-site Service
(p/hr)
Office Hours
(8hr response)
Office + Priority
(4hr response)
Out-of-Hours
(8hr response)
MainCare© R £75 £135 £165
MainCare© S £75 £135 £165
MainCare© T Included £65 £85
Call Out Fee Dependant on location.

At A Glance

MainCare© R Support Package:

  • Remote automatic maintenance
  • Updates & trouble prevention

(Remote helpdesk/on-site IT support or individual projects costed on a per incident basis)

MainCare© S Support Package:

All the benefits of our MainCare© R plus:

  • 24/7 remote help desk access

(On-site IT support or individual projects costed on a per incident basis)

MainCare© T Support Package:

All of the services included in MainCare© R & MainCare© S with the addition of:

  • Weekly on-site maintenance visits to health check your systems and to conduct any on-site IT support required.